Refund Policy
Effective Date: 25-01-2025
At DKP Tech Ventures (“we,” “our,” or “us”), we aim to ensure customer satisfaction with our products and services. This Refund Policy explains the terms under which refunds may be issued. By purchasing from our website, https://dkptechventures.com/ (the “Website”), you agree to this Refund Policy.
1. Eligibility for Refunds
1.1 Products:
Refunds for physical or digital products purchased from the Website are only available under the following conditions:
The product was defective or damaged upon delivery.
The wrong product was delivered.
You notify us within 7 days of receiving the product.
1.2 Services:
Refunds for services are evaluated on a case-by-case basis. Generally, refunds may be issued if:
The service was not delivered as described.
There were technical issues attributable to us that prevented the service from being fulfilled.
A written request is submitted within 7 days of service initiation.
1.3 Non-Refundable Items:
Customized or personalized products.
Services already fully delivered.
Products purchased during promotional sales (unless defective or damaged).
2. Refund Process
2.1 To request a refund, please:
Contact us at 018- 27 20 297 with your order details, proof of purchase, and a description of the issue.
Provide photographic or other evidence if the product was defective or damaged.
2.2 Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.
2.3 If approved, refunds will be processed within 3 business days. The refund will be applied to your original method of payment unless otherwise agreed.
3. Exchanges
If you received a defective or damaged product, we may offer an exchange instead of a refund. Exchanges are subject to product availability.
4. Late or Missing Refunds
4.1 If you haven’t received your refund within the specified time frame, please:
Check with your bank or credit card provider, as processing times may vary.
Contact us at dkp@dkptechventures.com for further assistance.
5. Shipping Costs
5.1 If a refund or exchange is approved, you may be responsible for return shipping costs unless the issue was due to our error.
5.2 Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping (if applicable) will be deducted from the refund amount.
6. Cancellation Policy
6.1 Orders for products may be canceled before they are shipped. To cancel an order, contact us as soon as possible at dkp@dkptechventures.com.
6.2 For services, cancellations may be requested before service initiation. Refunds for canceled services will be assessed based on the progress of the service delivery.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
DKP Tech Ventures Email: dkp@dkptechventures.com Phone:018-27 20 297 Address :Suite 33-01, 33rd Floor, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur